RETURNS PROCEDURE

Products can be returned within fourteen days of receipt. All returned products must be in the original packaging and unworn. You are responsible for the cost of returning goods. Once we have received the items your refund will be processed, this may take up to 10 working days to show in your account. If you require an alternative item, please place a new order.

Items Out Of Stock

Where stock is unavailable, the customer will be informed by email with the opportunity to accept an immediate refund, wait for new stock or accept a substitute product. It is not our policy to substitute items without the customer’s explicit consent.

Delivery Info

UK courier:
Delivery is usually taking 2-4 days. Please note that some inaccessible areas may take longer.

Royal Mail 24 Confirmed Delivery:
Delivery is usually taking 3-5 days. This is not guaranteed, if you do not receive your order within this time, please allow 14 days for it to arrive before contacting us.

Collection From Shop:
Collections are usually ready within 2-4 days. You will receive an email when you order is complete. 

 This information is based on credit card approval and availability

Maisies Superstore reserves the right to refuse an order.