RETURNS PROCEEDURE FOR IN STORE SALES

Items can be returned for a credit note or be exchanged for another item with 14 days of purchase if products are in their original packaging, the tags are still attached, the garment has not been washed, the garment has not been worn and/or used, and the customer has the receipt. Maisies does not issue refunds for purchases and orders made in our store. This does not affect a customer’s statutory rights.

RETURNS PROCEEDURE FOR WEBSITE SALES

Products can be returned within 14 days of receiving goods. All returned products must be in the original packaging with the tags still attached, have not been washed, and not been worn and/or used. Customers can return items purchased via our website by bringing them into our store or posting them to our store. Customers are responsible for the cost of posting goods back to our store. Once we have received the items your refund will be processed, this may take up to 10 working days to show in your account. If you require an alternative item, please place a new order.

ITEMS OUT OF STOCK

Where stock is unavailable, the customer will be informed by email with the opportunity to accept an immediate refund, wait for new stock or accept a substitute product. It is not our policy to substitute items without the customer’s explicit consent.

DHL tracked delivery:
Maisies ships via a DHL doorstep only, next working day delivery service. To provide delivery options for your parcel, please do this directly with DHL via your DHL notification of delivery email.

COLLECTION FROM SHOP:
You will receive an email and text message when you order is complete and ready for collection.

This information is based on credit card approval and availability.

Maisies Superstore reserves the right to refuse an order.

Maisies Superstore is a trading name of Maisies Ltd.